We suggest that you reserve as soon as possible. We have a large inventory of products, but sometimes we can run out of certain items.

Orders require a 50% deposit to reserve equipment. Payment on reservations must be made in full at least two days prior to delivery. We accept all major credit and debit cards (no fee!). Checks must be received 5 business days prior to scheduled delivery or later with prior approval from GRAND. We do not accept cash.

Yes, you can increase your order up to 2 days before your delivery as long as we have the items available. You can decrease your quantities, delete items, or cancel your reservation up to 4pm 7 days before your scheduled delivery and receive a full refund. A cancellation fee will apply to items canceled after 4pm 7 days prior to scheduled delivery. A 100% cancellation fee will apply to items canceled less than 48 hours prior to scheduled delivery.

Standard round trip delivery and pick-up in the cities of Reno and Sparks is $50.00. Delivery to outlying areas such as Spanish Springs, Carson City, Lake Tahoe Minden, Fernley, etc. is higher. Rates may also be higher for non-standard deliveries such as those that are for specific times, before or after hours, certain hotels, convention center locations etc.

Our only delivery calculator will provide a delivery cost estimate during the checkout process. 

Please call or email us with questions about delivery, espeically if you need assistance with a specific delivery request, or to have us move equipment to a special location (backyard). 

You do not need to be present for delivery or pickup as long as we are able to leave the equipment and access it for pickup. This is usually near the front door, side of garage, or in yard (with prior approval), etc.

Call or email us to discuss - communication is key for a successful rental and event!

Some of our items including Tents, Stage, Dance Floor, Wedding Arches and other select products, include free Set Up. Other items such as Folding Tables, Chairs and Linens, do not. If you wish to have our staff set up and or strike, please ask your event consultant for a quote. Please note that in order for us to schedule our crew, these services must be arranged when you place your order.

Additionally, our standard delivery is to are area close to the delivery truck (usually 50 feet). Most of our equipment is on carts. We DO NOT transport equipment to specific areas (backyard, rooftop, etc.) with out a prior agreement. We are happy to provide long-carry assistance with prior agreement, which may incur a charge. This is so we can maintain our delivery schedule and what might seem like a little move may cause significant time delays for our crews on the day of delivery and impact other customers. 

GRAND offers a Damage Waiver (required on some items, i.e. tableware). The Damage Waiver will cover most damages to rental items that occur during the course of the rental. The Damage Waiver will exempt you from replacement charges for damaged equipment unless the damage is the result of negligence or misuse. Please note that candle wax, paint, glue or burns on linens and woodgrain tables are not covered. 

Additionally, the damaged items MUST be returned otherwise a full replacement cost may be applied for any damaged or missing items.

Please take all necessary precautions to avoid loss of equipment. All missing items, due to theft or otherwise, will be subject to charge for replacement cost. GRAND counts larger items at the pickup location and smaller items at our warehouse. You will be billed for any missing items when we close your contract. You will be immediately notified by email as to what is missing and what what you have been charged for the replacements. You will be given 5 business days from the date of the charge for missing items to return the missing items for a full refund.  

We ask only that you return linens free of debris and dry. Dishware items should be free of food, rinsed, and in their original containers. 

If you do not have the ability or resources, you can rent washing stations or pay a cleaning fee in advance for us to anticipate cleaning (must still be scraped free of food). 

No, you can get your items on Saturday and return them on Monday for a one day charge.

It is smart to have a few extra of these items on hand, but...

We require that Flatware, Napkins, China, and Chargers be rented in multiples of 10. Glassware is rented in quantities associated with the storage container (16, 20, 25, 36, and 49). Glassware might be able to be ordered in different quantities, please call or email us with questions about glassware quantities.

Not on rentals, only on purchase items.

Yes, we usually can deliver or you can pick up your items the day before your event at no extra charge depending on availability and scheduling.

If you have an after hours emergency that cannot wait until the next business day, please email or call us please call us using the after hours contact information provided on your Order and in the Rental Agreement.

We do our best to clean, sanitize, and maintain our equipment, but if you notice something, we MUST be notified right away. Please email or text pictures right away. It is important you contact us before your event so we can attempt to make it right.

Many times our deliveries have extras on the truck just in case for those adding a last-minute guest, etc. 

If you let us know after the event, or after setup/takedown, it is hard to prove that the item arrived damaged or never showed up, and charges may apply.