Rental Agreement Terms & Conditions

By signing the Grand Event Rental Terms & Conditions, the customer has read, acknowledged, and agreed to the following:

For the purpose of this Rental Agreement:

• Grand Event Rental (GRAND) shall mean the Rental Company, its owners, officers, directors, and employees;
• Customer(s) shall mean Customers, guests/visitors of customer, and their agents, contractors, and/or employees.
• Rental Agreement shall mean the itemized list of items contained in the electronic estimate or invoice emailed or faxed to the Customer, who, by virtue of having signed the estimate or invoice and/or paid an advance deposit or in full, expresses his or her agreement with the contents of the Estimate or Invoice.
• Rental Center shall mean Grand Event Rental’s showroom or warehouse or any other facility owned or leased by Grand Event Rental where the storage, maintenance, or transfer of its equipment occurs.

In reference to leasing the rental item(s) / equipment described in the Rental Agreement, it is agreed as follows:

PAYMENT - QUOTES AND RENTAL AGREEMENTS

Rental equipment is only guaranteed with a Rental Agreement. A deposit and signed Rental Agreement must be made before a Rental Agreement is valid, and equipment or services are reserved. Payment may be made by credit/debit card, check, or cash.

EQUIPMENT RESERVATION AND PAYMENT

A 50% deposit is required to reserve equipment. Full payment is due two (2) days prior to the earliest receipt of goods or services.

TENT RESERVATION POLICY

A 50% nonrefundable tent deposit is due at the time of reservation to reserve a tent. The full payment is charged two (2) days prior to delivery. The tent deposit is 50% of the frame and canopy cost.

CREDIT CARD AUTHORIZATION

The Customer authorizes GRAND to make charges for any order balance(s), missing equipment, fees, etc.

CANCELLATIONS/SUBTRACTION/SUBSTITUTION

Cancellations, subtractions, or substitutions of tents, tent accessories, and linens must be made at least 30 days prior to the delivery or customer pick-up date. Cancellations, subtractions, or substitutions of all other items must be made 14 days before the delivery or customer pick-up date. Items that are canceled, subtracted, or substituted after the specified dates may incur a restocking charge of up to 100%.

RESTOCKING

The Customer understands and acknowledges orders are prepared for delivery/customer pick up before the delivery/customer pick up date. As part of the Rental Agreement, any order cancellations, subtractions, and/or substitutions made after the above-stated policy may incur a restocking charge of up to 100% to the customer.

POSSESSION/TITLE

GRAND agrees to reserve all items listed in the Rental Agreement on behalf of the Customer only after the following have been received from the Customer.

• A deposit equal to 50% of the total cost specified in the Rental Agreement (or a lesser amount determined at the sole discretion of GRAND); and
• Acknowledgment or signed Rental Agreement Terms & Conditions.

The remaining balance of the rental agreement must be paid one (1) day before delivery unless GRAND specifies otherwise. If this obligation is not met, GRAND reserves the right to either cancel the order without refunding the initial 50% deposit or apply late payment charges equal to the highest APR allowed by applicable Nevada/California law.

Customer’s right to possession of the rental items:

• Is for a 3-day period. Equipment returned after regular business hours on the third day will be charged for an additional 3-day rental period.
• Begins when the rental items leave the rental center in the care of the customer or when the customer accepts and signs for the delivery of the rental items upon delivery.
• In the absence of the renter, the equipment may be signed for by an individual designated by the renter. This individual is automatically given the legal right by the renter to accept liability for the equipment on the renter’s behalf.
• The rental agreement terminates once GRAND has regained possession of the rental equipment.
• Any extension of the agreement must be agreed upon by GRAND in writing.
• Title of the rental items shall, at all times, remain with GRAND.

The Customer authorizes GRAND to retake possession of the rental items without notice or legal process at any time, regardless of whether the equipment is on private property.

CUSTOMER PICK UP AND RETURN

• Customers may pay C.O.D. However, once the rental agreement is signed, the customer guarantees payment for the reserved equipment.
• GRAND will reserve will call/pick up orders only if a rental agreement and this document have been signed. If the customer fails to pick up their will-call order on the specified date, GRAND may re-rent the equipment, or if the equipment goes unrented, GRAND MAY STILL COLLECT A MINIMUM OF 50% FROM THE CUSTOMER.
• Responsibility for customer-pick up rental items remains with the customer from when they leave the Rental Center until when they are returned.
• The Customer is responsible for loading, unloading, and securing items within his or her vehicle and for any damage they may suffer during those operations.
• GRAND will assist the customer in loading, but GRAND will not be held liable for traffic accidents or damages to vehicles or rental equipment in transit due to improper loading, even if GRAND provides loading assistance.
• Items returned after the return date specified in the Rental Agreement will incur additional fees to be determined by GRAND.

DELIVERY/PICK UP

Delivery is made to the closest point a delivery vehicle can park. Deliveries made up or down stairs, by elevator, or to any point where extra time is involved (more than 50' from truck parking or on a non-cartable surface) may result in extra fees. Our service does not include set up and tear down of tables and chairs. If this service is required, arrangements should be made seven (7) days before delivery, with a special charge quoted. If no arrangements are made, and this service is desired on delivery, our driver must call for authorization. If time permits, we will try to accommodate the customer after a price is quoted. Upon pick up, if equipment is not torn down and placed at the delivery site, additional labor and/or pickup charges will be required if rescheduling is required. Please Note: Chairs and or tables are to be restacked on carts as received at delivery. The Customer is responsible for storing carts during rental.

DELIVERY CHARGES

• Minimum delivery charges are based on one (1) to four (4) hour delivery windows with “non-same-day” pick-ups. Same-day and/or late evening pickups can be arranged for additional charges.
• Customers must be present for their entire delivery window. GRAND will grant a 30-minute waiting period, after which the customer will be charged for waiting time up to $100.00 per hour billed in 30-minute increments.
• Orders will only be eligible for delivery if the cost of the equipment, excluding delivery and labor, meets our current minimum. This price may vary throughout the season- please call for our current minimums to qualify for delivery.
• GRAND offers setup/breakdown services of equipment for additional charges.
• “Curbside delivery” is defined as:

1. Delivery to a ground-level location on a flat, hard surface within 50 feet of the nearest loading area, with no steps or obstructions.

1. GRAND will stack items neatly and securely with reasonable access for the Customer;

1. All equipment must be re-stacked and made ready for pick up by the Customer in the same manner in which it was delivered;

1. There will be a minimum two-hour window for both delivery and pickup (unless otherwise arranged in writing with GRAND).

GRAND may assess additional charges at a rate of up to $100 per hour when delivery conditions cause GRAND to incur additional labor costs, including, but not limited to:

• deliveries impeded by stairs, elevators, steep or uneven surfaces, standing water, mud, or soft surfaces like sand or loose gravel;
• deliveries that involve waiting times of more than 30 minutes;
• customer requires a precise (to within 30 minutes) delivery or pickup time;
• last-minute or rush deliveries or pickups; and/or
• Inaccurate delivery locations or directions supplied by the Customer.
• Chairs and tables can be set up and arranged to the Customer’s predetermined specification for a charge. Setup is mandatory and carries separate setup charges for items such as Chiavari chairs, dance floors, stages, and tents. If setup is requested, then GRAND will perform one (1) setup. After the initial setup is completed, GRAND may opt to apply the aforementioned excessive labor charges, or they may opt to leave the premises without performing additional labor.
• If the renter is unavailable, GRAND may opt to either set up in a manner deemed appropriate by our staff, or we may opt to leave the equipment curbside. In such instances, no refunds will be given, and the customer accepts liability for any losses and damages that may happen to equipment left unsupervised for any reason, including acts of God.

EQUIPMENT USAGE AND RETURN

All tableware, such as plates, glassware, and flatware, must be rinsed reasonably free of any food debris. If the Customer fails to do so, then GRAND will charge a cleaning fee of 10% of the item rental cost. Additionally, the Customer is responsible for any loss or damage to rental items regardless of cause or fault, including acts of God, and GRAND has 72 hours after retaking or receiving possession of rented merchandise to assess its condition and determine whether damage occurred while it was in the possession of the renter.

In such instances, unless a damage waiver covers the items in question, the Customer agrees to pay GRAND for:

• All labor costs associated with repair and/or attempted repair of damaged equipment
• Replacement equipment (if necessary)
• Replacement of equipment directly related to the normal quality and functionality of the damaged equipment
• All shipping or delivery fees associated with replacing or repairing damaged equipment.

DAMAGE WAIVER

Each rental contract offers a damage waiver for an additional charge to cover responsibility for the damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the repair or replacement costs of items misused, mishandled, or otherwise abused (for example, a chair breaks when used as a step stool). Damage Waiver is ten percent (10%) of the total rental and covers reasonably accidental damage to the equipment incurred with normal use. It is optional and is non-refundable. If the damage waiver is declined and any rental items are damaged, the Customer will be responsible for the replacement charges for the damaged items. Replacement charges will be assessed on any equipment due to loss, theft, abuse, or intentional damage by the customer. Responsibility for equipment remains with the Customer from delivery until return. The Customer is responsible for ensuring equipment is secure when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order for the Damage Waiver to apply.

Damage Waiver Covers:

Breakage: Requires the return of broken item(s).

Damage: All equipment damaged through regular use, such as table scratches, dishware chips, glassware cracks, etc.

Linens: Stains or soiling from food and drink caused by normal use.

Dish/Glass: With the return of the broken items.

Tents: All physical damage to tents due to hail, rain, and wind (excluding snow accumulation) will be covered (excluding customer-installed tents).

Damage Waiver Does NOT Cover:

Missing items: Damaged items must be returned.

Abuse, theft, vandalism, or other dishonest acts towards rental items.

Water damage caused by rain, sprinklers, or failure to protect equipment.

Mysterious disappearance, theft, conversion, or other dishonest act on the part of any person to persons to whom the rented equipment is entrusted or any person or persons in service or employment of the Lessee whether or not occurring during hours of such service or employment.

Linens: wax, burn holes, ink stains, tears, mildew, and excessive soiling of linen that does not constitute normal use.

Tents: damage not caused by weather, such as rips and tears from sharp implements, excessive tape, paint or any other human-caused damages. Damage caused by excessive snow loads.

UNSAFE CONDITIONS

GRAND reserves the right to refuse to install or deliver rental equipment due to unsafe conditions or weather. If this occurs, the Customer will be liable for at least 50% of the total cost specified in the Rental Agreement. In the absence of unsafe weather or other conditions, GRAND will use all appropriate means and methods to secure the rental equipment for the Customer's and the equipment's safety.

GRAND is not responsible for underground utilities and charges for time out, whether equipment is used or not. If the Customer grants permission to stake anything into the ground at their desired location, then it is the Customer's sole responsibility to check for underground utilities and water mains.

MEASURING EVENT AREA

• GRAND provides free on-site estimates whenever possible.
• Planning and measuring is ultimately the responsibility of the Customer. If poor planning leads to improperly measured areas for placement of canopies, stages, dance floors, etc., resulting in our inability to complete a job, then no refunds will be given, and full payment will be made to GRAND by the Customer.
• GRAND will not be held liable for any planning not performed by our staff.
• The Customer is responsible for locating and pointing out underground utilities, such as irrigation, water mains, gas, electrical, and sewage lines.

PERMITS AND LICENSES

Customers shall, at their own expense and prior to the installation of the equipment, provide all necessary permits, licenses, and other consents unless GRAND has included charges on the confirmed order to provide any necessary permits.

WEATHER-RELATED RISKS

Customer assumes all weather-related risks involved in holding an outdoor tented event. GRAND will endeavor to minimize said risk, however, should the tenting become unusable due to high wind, snow, rain, flooding, extreme cold or heat, or any other factor beyond GRAND’s' control, customer shall still be liable for payment in full of all charges.

PREPARATION OF SITE

The Customer agrees to have the site upon which the equipment is to be erected, free and clear of all obstacles, natural and man-made, before GRAND’s work crew arrives. The Customer further agrees to have all tent area cleared for removal prior to our arrival. All non-rented equipment and decorations shall be cleared and taken from site. If the Customer fails to do so, then customer shall pay a wait time charge if the driver and crew spend more than 15 minutes waiting to unload/load equipment. Wait time is S15 for every 15-minute period thereafter per crew member.

UNDERGROTIND UTILITTES

The Customer agrees to have all underground utilities near the tent equipment installation clearly marked before GRAND’s work crews arrive. The Customer assumes full responsibility for damage to all underground utilities i.e., underground watering systems, water lines, etc.

ELECTRIC POWER AND LIGHTING

The Customer agrees to furnish GRAND access to and the right to use Customer’s electrical and power source to install and operate the rented equipment.

HARDWOOD FLOOR SURFACES

GRAND will not be held responsible for any damage that may occur due to the placement of rental equipment on any surface, including but not limited to hardwood floors, outdoor decks, concrete pads, sports courts, etc.

REPLACEMENT OF MALFUNCTIONING EQUIPMENT

If equipment becomes unsafe or in disrepair, the customer agrees to discontinue its use and notify GRAND immediately. GRAND will repair or replace the equipment with similar equipment in good working order if available and if the defect results from normal use. GRAND is not responsible for any incidental or consequential damages caused by delays or otherwise, and the customer hereby waives any right or entitlement thereto. If GRAND replaces the equipment and, upon testing the original equipment, discovers that the equipment is in good working order, additional

charges may occur for delivery of replacement equipment.

TENT MATERIAL

All tents are subject to stretching and retracting of up to 5% of listed sizes and although all tents have been saturated with a waterproofing compound, no tent is guaranteed to be completely waterproof and are considered to be temporary structures.

COOKING OR HEATING SOURCES UNDER TENTS

The Customer agrees not to cook or use a heating source under or within a reasonable distance of the tent. The Customer assumes full responsibility for costs incurred for damage and or cleaning expenses due to cooking or heating processes under or near tents. PATIO HEATERS ARE NOT PERMITTED FOR USE TINDER OR NEAR TENTS.

LINENS

Table linens are inspected prior to release to customer and upon receipt from customer. If there is obvious damage, such as mildew, excessive stains, burns, or tears, the customer will be charged the replacement cost of the linen. The Customer must return all linens dry and free of waste. Linens are to be placed in linen bag(s,) provided. DO NOT ROLL UP OR PLACE WET LINENS IN ANY BAG - mildew will result.

WARRANTIES

GRAND is neither the manufacturer of the rented property nor the manufacturer's agent, and no warrant5i against patent or latent defects in material workmanship or capacity is given, and the customer expressly waives all such warranties of fitness which may be accorded by law or otherwise. There are no warranties of merchantability or fitness, either express or implied. There is no warranty that the equipment is suited for the customer's intended use or that it is free from defects, and any and all such warranties of fitness or otherwise are expressly and specifically waived by the customer.

ASSIGNMENTS SUB RENTAL AND LOANS OF EQUIPMENT

The Customer may assign its right under this contract without providing GRAND notice but will remain bound by all obligations herein. The customer may not sub-rent or loan the equipment without written permission. Any purported assignment by the customer is void.

DISCOUNTS.

GRAND may offer discounts at its sole discretion. Any violation by the customer of GRAND’s rental contract or Terms and Conditions, including violation of payment terms, will make such discounts null and void.

LOCAL RULES AND REGULATIONS.

All rules and regulations governing an event site must be provided in writing to GRAND before the delivery of rental equipment. All fines incurred due to non-disclosure of such regulations are the customer's responsibility.

Please use the space provided below to list any rules or regulations that GRAND must follow during delivery, setup, or removal of rental equipment as put forth by the owners or designated managers of the event location.

INDEMNITY/HOLD HARMLESS

The Customer will take all necessary precautions regarding the items rented and protect all persons and property from injury or damage.

The Customer agrees to hold GRAND harmless from and against any and all liability, claims, judgments, attorneys’ fees, and costs of every kind and nature, including, but not limited to, injuries or death to persons and damage of property arising out of the use, maintenance– installation, operation, possession, ownership, or rental of the items rented, despite cause.

ASSUMPTION OF RISK/RELEASE DISCHARGE OF LIABILITY

The Customer is fully aware of and acknowledges that there is a risk of injury, death, or damage arising from the use or operation of the items contained in the Rental Agreement and hereby elects to voluntarily enter into this Agreement and assume all of the aforementioned risks.

The Customer agrees to release and discharge GRAND from any and all responsibility or liability from such injury, death, or damage arising from the use or operation of the rental items. The Customer further agrees to waive, release, and discharge any and all claims for injury, death, or damage against GRAND, which the customer otherwise may be entitled to assert.

LEGAL FEES

The Customer will pay all collection fees, attorney’s fees, court costs, or any other expenses required to enforce the items and conditions of this contract. Any lawsuits that may occur between GRAND and their customers must be filed in Washoe County, Nevada, and any litigation will be held in a Washoe County Court.

MISCELLANEOUS

The Rental Agreement may be executed or delivered by electronic means such as email or electronic signature platform(s). The Rental Agreement is valid whether properly signed by the Customer or not, so long as the Customer takes possession of the rental items. It is also valid if another party signs on behalf of the Customer, in which case the signing party will sign their own name and then print C/O (Care Of) “Ordering Party.”

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